Consider whether you need to roll out refresher training
At this time of the year, exemplary customer service can make a huge difference when it comes to your profits. Are your staff comfortable with talking about your products and services? Can they pinpoint opportunities to offer an upsell? And are they really firing on all cylinders when it comes to their day-to-day work?
If your staff have been in their positions for a while, then they can really easily fall into a mundane routine. They turn up to work, do their bit, and then go home. Could it be the case that they’re feeling complacent? If so, now’s an excellent time to get your leadership team together and ensure that everyone has realistic but stretching goals to be making progress towards.
Individuals should understand and recognise the contribution they make to the bigger picture, though it’s also sensible to think about how you can encourage staff to work together to achieve bigger things.
Pay is only one part of the story here, and you need to consider how you can make sure that your employees know that their contribution is valued.
Again, this doesn’t have to be something that puts a strain on your budget. There’s a ton of things that you can do to offer an attractive inventive for outstanding performance, even if you’re on a tight budget. And, of course, you should never underestimate the value of saying thank you.